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Low Memory Conditions

Many errors can be traced to low memory conditions. To make sure the application is receiving its full allotment of memory, quit other applications and close unnecessary windows to release more memory.

• Restart your computer.
• Increase the amount of free hard disk space.
• Increase your computer's physical memory (RAM).

If you know that you have sufficient memory installed on your machine, try increasing the memory allocated to the application.

How to increase Application Memory

Step 1) Quit the application, locate the original application as this can not be done using the alias.
Step 2) Click once on the application once to select (highlight) it, then from the File menu, choose Get Info/Memory.

Step 3) Increase the "Preferred Size" to at least the Suggested Size. If it is already larger than the Suggested size, try increasing the Preferred Size in increments of 10%-20%. Browsers and graphics programs require far more than the standard increase as demonstrated below. Always increase your Preferred Size gradually and carefully.

Recommended procedures for system errors

It's a good idea to save your work frequently, and keep current backup copies of your hard disk data. When a system crash occurs, you'll lose less data if you've taken these precautions.

If you're getting system errors frequently, investigate these possibilities:

• Try to open the document with a current version copy of the application.
• Try opening other documents with the same copy of the application.
• Check to see if the document size exceeds the application size limits.
• Boot your system with extensions off (restart while holding the Shift key down). Any changes (new Control Panels, extensions, etc.) you've made to the system might give you a clue to the cause of the crashes.
• Before you call Miss Mac
  • Make a note of the applications you had open at the time of the crash and exactly what you did before the crash.
  • Also write down the error ID# and any dialog text. The version numbers of the application and system software you were using are helpful.
  • Try to recreate the problem. This helps to pinpoint the source of the problem.
• Call Miss Mac before you attempt a clean install of your system software